frequently asked questions.
Click on the “book” button above or click here. Choose a hair, makeup or makeup lesson service (additional services coming soon!) six hours or more before your appointment time, or up to 30 days in advance.
If you would like to book multiple services together (e.g., hair & makeup), you can book each service separately in the booking form for the same date & time, or for the same date with consecutive time slots, depending on availability. Or you can email us at [email protected] or use the contact form. Please specify your name, services requested, address, phone number, and time and date of the requested appointment in your enquiry.
If you would like to book for multiple people together (e.g., a beauty party with friends, a bridal party or an event), you can email us at [email protected] or use the contact form. Please specify your name, service(s) requested, number of people, address, phone number, and time and date of the requested appointment in your enquiry.
You can choose from our wide range of sponge signature looks in our menu. All looks are of course customisable.
Of course! Our hair and makeup experts can customise any of the styles to meet your preferences and to complement your face and hair. You may include your preferences in the "comments" box in the booking form, or you may communicate them to the sponge expert at your appointment.
All styles are customisable! And our menu includes styles that reflect classic and current trends. New styles will be added regularly.
Our hair experts can customise any of the styles to complement your hair length.
All appointment availabilities are listed in the booking form.
You may include these in the “comments” box when filling out the booking form. Our experts will do their best to accommodate you.
Unfortunately not at this time. Each customer must book their own appointments. However, you can buy a gift certificate for someone here.
And you can book an appointment for yourself with other person(s) (e.g., a beauty party with friends, a bridal party or an event). Please email us at [email protected] or use the contact form. Please specify your name, service(s) requested, number of people, address, phone number, and time and date of the requested appointment in your enquiry.
Please be ready for your appointment on time.
If you booked a blowout (The Boss), please be ready for your appointment with damp hair. We recommend that you wash your hair 15 minutes prior to your appointment. For locations where this would be hard, such as at the office, we are happy to do dry styling. Our hair experts also carry water spray bottles in case of need.
If you booked a wavy hairstyle, a curly hairstyle, an updo service or a braid service, please be ready for your appointment with dry hair. We recommend that you wash your hair the night before your appointment.
If you booked a makeup service or makeup lesson, please be ready for your appointment by removing all makeup, and by cleansing and moisturising your face prior to your appointment.
Our hair and makeup experts will need a flat surface that is close to an electrical outlet and a chair to give you the best experience.
Some of our experts may be scared of or allergic to pets. Kindly crate your pets prior to and during your appointment.
Your appointment length depends on the service you book. Please refer to our menu to see how long each service takes.
The indicated time in the menu includes a consultation at the beginning of the appointment. Kindly note that adding the false eyelashes option to a makeup appointment will add approximately 5-10 minutes to the appointment length.
Upon your first booking, you will be prompted to enter your credit card information in the booking form.
If you sign up for an account, your credit card information will then be securely stored for all future appointments.
We accept VISA, MasterCard, American Express, Discover, Diners and JCB.
Prices differ based on the service and the style chosen. Please refer to our menu for our prices.
Tips are not included in the service price. If you are happy with your appointment, cash tips for our experts are always welcome.
The card that you enter in the booking form will be charged at the time of booking.
To ensure that our experts are on time for all of our customers’ appointments, it is important that you be ready for your appointment on time.
Things happen, we get it. If you are running late for your appointment, please contact us as soon as possible at [email protected] or use the contact form. Please include your name, email address and the date & time of your appointment, and how late you think you will be. We will do our best to accommodate you. However, please note our late and no-show policy below.
If you do not show up for your appointment within 10 minutes of your appointment time, the appointment is forfeited and you will not be refunded any portion of the service price. We do not do refunds or exchanges. We're sorry, but at this time we cannot make any exceptions.
Plans change, we get it. If you have any changes in your schedule and need to cancel your appointment, please contact us as soon as possible at sup[email protected] or use the contact form. Please include your name, email address, and the date & time of the original appointment, and the desired change. However, please note our cancellation policy below.
If you cancel your appointment 24 hours or more before your appointment start time, you will be refunded 50% of the service price.
If you cancel your appointment within 24 hours of your appointment start time, you will not be refunded any portion of the service price.
All refunds will be made using the original payment method. All cancellations on services booked with a promo code will result in the forfeiture of that promo code. We do not do refunds or exchanges. We're sorry, but at this time we cannot make any exceptions.
Current appointment locations are Central MTR, Sheung Wan MTR, Sai Ying Pun MTR, HKU MTR, Kennedy Town MTR, Admiralty MTR, Wan Chai MTR, Causeway Bay MTR, and the Mid-Level and Happy Valley areas in Hong Kong. We are working hard on offering more locations soon!
If your desired appointment location is not listed, please email us at [email protected] or use the contact form, and we will do our best to try to accommodate you.
Yes! You can purchase gift certificates on our booking page.
Upon purchase, a copy of the gift certificate will be sent to you by email. And you can give the gift certificate, or send via email, to the lucky recipient when you are ready to do so!
The Sponge makeup expert will show you exactly want you want to learn during a private one-on-one makeup lesson at your desired location. Whether it's how to pick the best foundation for you, how to do a smokey eye, or how to do an evening makeup look, you get to choose what you learn!
The makeup expert will look at your own makeup products and make recommendations based on your personal traits, preferences and the makeup products they have in their own professional kit.
Each expert’s kit contains a wide range of all the necessary products and tools for each appointment to cater to the requested service and the customer’s individual preferences and traits. Our experts carry a large variety of brands that are considered industry standards. Our hairstylists' tools and products are sponsored by Amika. Our makeup artists' tools and products are sponsored by Benefit Cosmetics. Each expert’s kit is reviewed to ensure it adheres to standards of quality and cleanliness.
Yes! Our makeup experts carry a variety of false eyelashes with them. Please refer to the booking form to add this option to your makeup appointment.
Kindly note that adding the false eyelashes option to a makeup appointment will add approximately 5-10 minutes to the appointment length.
Unfortunately we do not provide hair extensions at this time.
They are professionals in their field, and go through a vigorous selection process which includes interviews and trials.
We are an on-demand service, which means we cannot guarantee a specific expert for your appointment.
We do, however, place particular emphasis on guaranteeing consistent service and satisfaction to our customers.